User Manual for Kingdee K3 WISE Installation and Configuration Guide.doc

KingdeeK/3V14.3InstallationandConfigurationGuideKingdeeSoftware(China)Co.,Ltd.November2015TableofContents1.CDIntroduction.12.InstallationMethod..13InstallationProcedure..14InstallingDatabaseServiceComponents..14.1RecommendedDatabaseServerConfigurations..14.2InstallationSteps.35InstallingApplicationServerComponents.55.1RecommendedApplicationServerConfigurations..55.2InstallationSteps.66.InstallingWEBServiceComponents..106.1RecommendedWEBServerConfigurations:..106.2InstallationSteps..117.InstallingClientComponents..157.1RecommendedClientConfigurations..157.2InstallationSteps.168.InstallingCustomComponents.189.K/3AutomatedDeployments.1910.FrequentlyAskedQuestions.1911.Support..271.CDIntroductionK/3V14.2InstallationDVDincludes:2.InstallationMethodK/3V14.2supportsthreeinstallationmethods:1.InstallationfromlocalDVD-ROM.InserttheinstallationDVDintothedriverandfollowthewizard.2.InstallationfromLANsharedDVD-ROM.SharetheDVD-ROMbeforeinstallation.VisitDVDdriverandfollowthewizard.3.InstallationfromLANshareddiskcopyofinstallationDVD.CopythefilesofinstallationDVDtothelocaldiskandshareit.Runtheinstallationaccordingtothewizard.Note:Toensuretheproperinstallation,werecommendyouexitanythird-partyapplicationsbeforeinstallation(includeantivirussoftwareandrelatedfirewalls).Aftercompletingtheinstallation,pleaseenablethethird-partysoftwareagain.3InstallationProcedureWhenyouinstallK/3productinnewenvironment,pleasefollowthefollowinginstallationprocedure:1)InsertyourResourceCDtoperformenvironmentchecking.YoucanstartinstallingK/3onlywhentheenvironmentmeetstheinstallationrequirement.2)Afterpassenvironmentchecking,changetoInstallationDVDtoinstallK/3system.Fordetailedsteps,seefollowingsections.4InstallingDatabaseServiceComponents4.1RecommendedDatabaseServerConfigurationsComponentsRequirements1DVDNameDescriptionKingdeeK/3InstallationDVDInstallationProgram+ResourcePackages(CHS)+UserManual+DemoA/CSetKingdeeK/3ResourcesCDOtherinstallationprogramsafterenvironmentcheckingProcessorType:IntelXeon,AMDOpteronorIntelItanium2Speed:Atleast:1.6GHz(forItaniumprocessor,1.4GHz)Recommended:2.4GHzorfaster(forItaniumprocessor,1.6GHz)Totalcores:Atleast:2coresRecommended:4cores(lessthan100concurrentusersorlessthan10GBdatabaseentity)8cores(between100to200concurrentusersorbetween10to20GBdatabaseentity)16cores(between200to400concurrentusersorbetween20to40GBdatabaseentity)MemoryPhysicalmemory:Atleast:2GBRecommended:4GB(lessthan100concurrentusersorlessthan10GBdatabaseentity)8GB(between100to200concurrentusersorbetween10to20GBdatabaseentity)16GB(between200to400concurrentusersorbetween20to40GBdatabaseentity)HarddiskspaceType:SCSIorfasterenterprise-typestorage.ItisrecommendedtosetasRAID10,andtobuiltatleasttwoLUNtokeeptheproductiondatabaseandtemporarydatabase(TempDB)Space:Atleast:10GBfreespaceRecommended:50GBormorefreespaceInternetInternetstatus:Speed:100Mbps.Itisrecommendedtolinkwiththeapplicationserverin1000MbpsDelay:<20ms(basedondatapackettestingof1024bytes)Packetloss:<0.1%(basedondatapackettestingof1024bytes)OperatingSystemOSssupportingK/3databaseserver:WindowsServer2003Standard/Enterprise/DataCenterSP1/SP2①WindowsServer2003Standard/Enterprise/DataCenter64-bitx64SP1/SP2①WindowsServer2003Enterprise/DataCenter64-bitIA64SP1/SP2①②WindowsServer2008Standard/Enterprise/DataCenter③WindowsServer2008Standard/Enterprise/DataCenter64-bitx64③WindowsServer2008Enterprise/DataCenter64-bitIA64②③Windows2000Server/AdvancedServer/DataCenterServerSP4④Windows2000AdvancedServer/DataCenterServer64-bitIA64SP4②④Forotheroperatingsystems,wedonotprovidesupportsofficially.K/3databaseservermayrunonthesesystemsbutwithoutstricttesting,ormaynotrunonthem.2DatabaseengineDatabaseenginessupportingK/3databaseengine:SQLServer2005Standard/EnterpriseSP3SQLServer2005Standard/Enterprise64-bitx64SP3SQLServer2005Enterprise64-bitIA64SP3②SQLServer2008Standard/EnterpriseSQLServer2008Standard/Enterprise64-bitx64SQLServer2008Enterprise64-bitIA64②SQLServer2012Standard/Enterprise⑤SQLServer2012Enterprise64-bitIA64②Forotherdatabaseengines,wedonotprovidesupportsofficially.K/3databaseservermayrunontheseenginesbutwithoutstricttesting,ormaynotrunonthem.SeeNotefordeploymentofK/3databaseserverinenvironmentof⑥nonChinesesimplifiedSeeNotefordeploymentinenvironmentofK/3BI(business⑦intelligence)module+SQLServer2008Note——SupportWindowsServer2003R2,too.WindowsServer2003R2isanexpansionpack①ofWindowsServer2003.Theyarecompatible.Note——Databaseserverof64-bitIA64architecturedoesnotsupporttheinstallationofservice②componentsatthemoment.Sowhenyoulinktosuchkindofdatabaseserver,youcannotadd,backupandrestoreA/CsetinA/CSetManagement,butotherfunctionsarenormal.TheservicecomponentsofdatabasearenotmandatoryforK/3systemanditdoesnotrundependingonK/3exceptforthethreefunctionsabovementioned.Thereisnoanylimitfordatabaseserverof64-bitx64architecture.Youcaninstalltheservicecomponentstoit.Note——OnlysupporttothecompleteinstallationofWindowsServer2008.Donotsupportthe③servercoreinstallation.Note——ItisnotrecommendedtouseWindows2000,whichMSDTCefficiencyislowtoreduce④theperformanceofK/3.Note——ItisnotrecommendedtouseSQLServer2000standard,butSQLServer2000⑤enterprise.Thestandardversiononlysupports2GBphysicalmemoryatmost,whichreducestheperformanceofK/3.Buttheenterpriseversionhasnoanylimit,soitisrecommended.Note——IfyouwanttoinstallSQLServerintheenvironmentofnonChinesesimplified,please⑥setCollationtoChinese_PRC_CI_AS(CImeanscaseinsensitive,ASmeansaccentsensitive).OtherwiseK/3databaseservercannotrunnormally.ForSQLServer2005/2008,itisdefaulttosetthecollationduringtheinstallation.ForSQLServer2000,youneedselectcustominstallationtosetthecollation.Thecollationcannotbemodifiedaftertheinstallation,sopleasesetitcorrectly.Note——IfyouwanttoapplyK/3BIandifthedatabaseengineisSQLServer2008,please⑦installBackwardCompatibilityComponentsforthedatabaseserver.ItispartofSQLServer2008FeaturesPack.HerearethelinksfromMicrosoftOfficialWebsite:x86Chinesesimplified:http://go.microsoft.com/fwlink/?LinkId=123702&clcid=0x804x64Chinesesimplified:http://go.microsoft.com/fwlink/?LinkId=123703&clcid=0x804IA64Chinesesimplified:http://go.microsoft.com/fwlink/?LinkId=123704&clcid=0x8044.2InstallationSteps1.Loginasthelocaladministratorandexitotherapplications,especiallyantivirussoftware.InstallMSSQLServer2000(withSP4).Note:K/3V14.2supportsMSSQLServer2005,SQLSERVER2008andSQLSERVER20122.Runinstallationdisc“KingdeeK/3InstallationDVD”,selectEnvironmentCheckandthenDataService.33.Ifthereisanyrequiredcomponentshouldbeinstalled,thesystemwillgiveyouaprompt.Aftertheenvironmentschecking,pleaseinstallthedatabaseservicecomponents.45InstallingApplicationServerComponents5.1RecommendedApplicationServerConfigurationsComponentsRequirementsProcessorType:IntelXeonorAMDOpteronSpeed:Atleast:1.6GHzRecommended:2.4GHzorfasterTotalcores:Atleast:2coresRecommended:4cores(lessthan200concurrentusers)8cores(between200to400concurrentusers)Forusersmorethan400,pleaseusemoreapplicationserver.Thesameasbelow.MemoryPhysicalmemory:Atleast:2GBRecommended:4GB(lessthan200concurrentusers)4GB(between200to400concurrentusers)HarddiskspaceType:SCSIorfasterenterprise-typestorage.ItisrecommendedtosetasRAID1orRAID5.Space:Atleast:10GBfreespaceRecommended:20GBfreespaceInternetInternetstatus:Speed:100Mbps.Itisrecommendedtolinkwithdatabasein1000MbpsDelay:<20ms(basedondatapackettestingof1024bytes)Packetloss:<0.1%(basedondatapackettestingof1024bytes)OperatingSystemOSssupportingK/3applicationserver:WindowsServer2003Standard/Enterprise/DataCenterSP1/SP2①WindowsServer2003Standard/Enterprise/DataCenter64-bitx64SP1/SP2①WindowsServer2008Standard/Enterprise/DataCenter②WindowsServer2008Standard/Enterprise/DataCenter64-bitx64②Windows2000Server/AdvancedServer/DataCenterServerSP4③Forotheroperatingsystems,wedonotprovidesupportsofficially.K/3applicationservermayrunonthesesystemsbutwithoutstricttesting,ormaynotrunonthem.PleaseseeNoteforrunningK/3applicationserverinvirtual④machine.Note——SupportWindowsServer2003R2,too.WindowsServer2003R2isanexpansionpack①ofWindowsServer2003.Theyarecompatible.Note——OnlysupporttothecompleteinstallationofWindowsServer2008.Donotsupportthe②servercoreinstallation.Note——ItisnotrecommendedtouseWindows2000,whichMSDTCefficiencyislowtoreduce③theperformanceofK/3.Note——Theencryptionserviceofapplicationserverdoesnotsupporttoruninvirtualmachine④5(suchasVMwareandVirtualPC).Theencryptionservicerunsasdemointhevirtualmachine.ItdoesnotsupporttoimportLicensefile.Butothercomponentsofapplicationservercanrunnormallyinthevirtualmachine.5.2InstallationSteps1.Loginaslocaladministratorandexitotherapplications,especiallyantivirussoftware.2.(ForWindows2000Server,pleasedirectlygotothenextstep.)SelectApplicationServerinControlPanel->Add/RemovePrograms->Add/RemoveWindowsComponents.3.(ForWindows2000Server,pleasedirectlygotothenextstep.)ClickDetails,andselectEnablenetworkCOM+accessandEnablenetworkDTCaccess.IfyouneedtoinstallKingdeeK/3WEBorHRcomponents,pleasealsoselectASP.NETandInternetInformationServices(IIS).64.Runinstallationdisc“KingdeeK/3InstallationDVD”,clickEnvironmentCheck.5.Ifthereisanyrequiredcomponentshouldbeinstalled,youwillbepromptedtoinsertyourResourceCDtoinstall.Aftertheenvironmentschecking,pleaseinstallapplicationserverservicecomponentsfollowedbythewizard.ClickApplicationServertoinstall.7Youcanselecttoinstallallthecomponentsorsomeofcomponentsasrequired.86.Whentheinstallationiscomplete,theInstallAppServerComponentsdialogboxisdisplayed.(OryoucanclickStart->AllPrograms->KingdeeK3->KingdeeK3ServerConfigurationTool->AppServerCmptRegistration.Thedialogboxwilldisplay.)7.ClickStart->AllPrograms->KingdeeK3->KingdeeK3ServerConfigurationTool->ACSetManagement.YoucanuseA/CSetManagementtooltocreate,restoreandregisterA/Csets.Note:IftheapplicationserverisusingWindowsServer2003andhasinstalledWindowsServer2003SP2,youneedtodownloadandinstallthepatch(No.KB936296).IfWebserverandtheapplicationserveraredeployedseparately,youneedtomodifytheWebservertoproperlylogontoHRClientPlatform.OpenitwithNotepad:Kingdee\K3ERP\KDHRAPP\IISServer\server\Kingdee.K3.HR.Server.exe.config9Modifiedto/k3hrwebservice/"/>ThenrestartKDHRHostservice.6.InstallingWEBServiceComponents6.1RecommendedWEBServerConfigurations:ComponentsRequirementsProcessorType:IntelXeonorAMDOpteronSpeed:Atleast:1.6GHzRecommended:2.4GHzorfasterTotalcores:Atleast:2coresRecommended:8coresMemoryPhysicalmemory:Atleast:2GBRecommended:4GBHarddiskspaceType:SCSIorfasterenterprise-typestorage.ItisrecommendedtosetasRAID1orRAID5.Space:Atleast:10GBfreespaceRecommended:20GBfreespaceInternetInternetstatus:Speed:100Mbps.Itisrecommendedtolinkwiththeapplicationserverin1000MbpsDelay:<20ms(basedondatapackettestingof1024bytes)Packetloss:<0.1%(basedondatapackettestingof1024bytes)OperatingSystemOSssupportingK/3HR/Webserver:WindowsServer2003Standard/Enterprise/DataCenterSP1/SP2①WindowsServer2003Standard/Enterprise/DataCenter64-bitx64SP1/SP2①WindowsServer2008Standard/Enterprise/DataCenter②WindowsServer2008Standard/Enterprise/DataCenter64-bitx64②Windows2000Server/AdvancedServer/DataCenterServerSP4③Forotheroperatingsystems,wedonotprovidesupportsofficially.K/3HR/Webservermayrunonthesesystemsbutwithoutstricttesting,ormaynotrunonthem.PleaseseeNoteforseparatelydeployingK/3portalserverand④applicationserver.Note——SupportWindowsServer2003R2,too.WindowsServer2003R2isanexpansionpack①ofWindowsServer2003.Theyarecompatible.Note——OnlysupporttothecompleteinstallationofWindowsServer2008.Donotsupportthe②servercoreinstallation.Note——ItisnotrecommendedtouseWindows2000,whichMSDTCefficiencyislowtoreduce③theperformanceofK/3.106.2InstallationSteps1.Loginasthelocaladministratorandexitotherapplications,especiallyantivirussoftware.2.(ForWindows2000Server,pleasedirectlygotothenextstep.)SelectApplicationServerinControlPanel->Add/RemovePrograms->Add/RemoveWindowsComponents.3.(ForWindows2000Server,onlyInternetInformationServices(IIS)willbeinstalled.)ClickDetails,andselectEnablenetworkCOM+access,EnablenetworkDTCaccess,ASP.NETandInternetInformationServices(IIS).114.Runinstallationdisc“KingdeeK/3InstallationDVD”,clickEnvironmentCheck.5.Ifthereisanyrequiredcomponentshouldbeinstalled,youwillbepromptedtoinsertyourResourceCDtoinstall.Aftercheckingtheenvironment,pleasefollowingthewizardtoinstallWEBServiceComponentsasrequired.126.Whentheinstallationiscomplete,theHRWEBAPP-ServerComponentRegistrationdialogboxisdisplayed.(OryoucanclickStart->KingdeeK3->KingdeeK3ServerConfigurationTool->HRWEBAPP-ServerComponentRegistration.Thedialogboxwilldisplay.)7.Whentheinstallationiscomplete,theWebsiteandRemoteComponentConfigurationToolisdisplayed.(OryoucanclickStart->KingdeeK3->KingdeeK3ServerConfigurationTool->WebsiteandRemoteComponentConfigurationTool.Thenfollowthewizardtocompletetheinstallation.)13Selectmodulesasrequired,andthenclickFinishtoexitthewizard.147.InstallingClientComponents7.1RecommendedClientConfigurationsComponentsRequirementsProcessorType:Pentium4CompatibleCPUorfasterAtleast:Corosolo1.7GHz,doublecore1.0GHzRecommended:Doublecore2.0GHzorfasterMemoryPhysicalmemory:Atleast:2.0GBRecommended:4.0GBorlargerHarddiskspaceSpace:Atleast:4GBfreespaceRecommended:8GBfreespaceInternetInternetstatus:Speed:100MbpsDelay:<20ms(basedondatapackettestingof1024bytes)Packetloss:<0.1%(basedondatapackettestingof1024bytes)OperatingSystemOSssupportingK/3client:WindowsXPProfessionalSP2/SP3WindowsXPProfessional64-bitx64SP2WindowsVistaUltimate/Enterprise/BusinessSP1WindowsVistaUltimate/Enterprise/Business64-bitx64SP1Windows7HomeBasic/HomePremium/Professional/Ultimate①Windows7HomeBasic/HomePremium/Professional/Ultimate64-bit①WindowsServer2003Standard/Enterprise/DataCenterSP1/SP2①WindowsServer2003Standard/Enterprise/DataCenter64-bitx64SP1/SP2①Windows2000Professional/Server/AdvancedServer/DataCenterServerSP4②Forotheroperatingsystems,wedonotprovidesupportsofficially.K/3clientmayrunonthesesystemsbutwithoutstricttesting,ormaynotrunonthem.WebbrowserWebbrowserssupportK/3HR/CRM/Portal:MicrosoftInternetExplorer6.0SP1/SP2-32-bit③MicrosoftInternetExplorer7.0-32-bit③MicrosoftInternetExplorer8.0–32-bit③MicrosoftInternetExplorer9.0–32-bitOnlyHR/WebclientneedtoapplytheWebbrowser.K/3GUIclientneednot.ForotherWebbrowsers,wedonotprovidesupportsofficially.K/3HR/Webclientmayrunonthesebrowsersbutwithoutstricttestingormaynotrunonthem.Note——SupportWindowsServer2003R2,too.WindowsServer2003R2isanexpansionpack①15ofWindowsServer2003.Theyarecompatible.Note②——ItisnotrecommendedtouseWindows2000,whichMSDTCefficiencyislowtoreducetheperformanceofK/3.Note③——Ifyouselect64-bitOSastheHR/Webclient,pleaseusethebuilt-in32-bitIEtovisittheK/3HR/Website.All64-bitWindowshavebuiltintwosetsofInternetExplorerwith32-bitand64-bit.Itisdefaulttoapplytheonewith32-bit.7.2InstallationSteps1.Loginasthelocaladministratorandexitotherapplications,especiallyantivirussoftware.2.Runinstallationdisc“KingdeeK/3InstallationCD1”or“KingdeeK/3InstallationDVD”,clickEnvironmentCheckandclickClient.3.Ifthereisanyrequiredcomponentshouldbeinstalled,youwillbepromptedtoinsertyourResourceCDtoinstall.Aftercheckingtheenvironment,clickClienttoinstall.16Youcanselecttoinstallallthecomponentsorsomeofcomponentsasrequired.174.Whentheinstallationiscomplete,clickStart->KingdeeK3->KingdeeK3ServerConfigurationTool->RemoteComponentConfigurationTool.Completeregistrationandconfigurationofremotecomponents.Thentheclientinstallationiscompleted.8.InstallingCustomComponentsIfyouwanttodocustomizecomponentsinstallation,pleaseselectCustomduring18setup.Andthenselectthecomponentsasrequired.Note:Bydefault,onlyclient,applicationserverserviceanddataservicecomponents,andsystemtoolsareselected.IfyouwanttoinstallManagementCockpit,WEBServiceComponent,DataWarehouseServiceComponent,IMTSandHRServiceComponentofFinancialManagementintheapplicationserver,pleaseselectthemasrequired.9.K/3AutomatedDeploymentsK/3V14.2doesnotsupportautomaticdeployments.10.FrequentlyAskedQuestionsQuestion1.IcannotlogontheA/CSetManagement.Thereisnoresponseafterclicking.Answer:DeleteKDCOM\AcctCtl.datfile.Question2.ApromptduringlogonK/3console:Theapplicationserverisconnectedtoawrongdatabase,pleasecontactthesystemadministrator.Client,applicationserver,anddatabaseareallinstalledononecomputer.TheOSisWIN2003Standard.Answer:CheckCOM+componentsonComponentService,whichisshownas19below.CheckDTCinService,you’llfindthereissomethingwrong.ClickControlPanel->Add/RemovePrograms->Add/RemoveWindowsComponents,WindowsComponentsWizardwillbedisplayed.20ClickApplicationServertodisplayApplicationServerdialogbox,whichisshownasbelow.Checkthecheckboxesasshowninthefigureabove.Thenyoucanproperlylogonafterrestartingthecomputer.Question3.TheCITRIXserverisintheexternalnetwork,usingpublicIP,andwelogontotheserverinthenetbar.Theerrormessagewillbepromotedasshownbelow.Answer:Themessageshowsthattheconnectiontoproxyserverisrefused.YouneedtochangetheIEconfiguration.SelectTools->InternetOptions->Connections->LANSettings,anduncheckUseaproxyserverforyourLANinthedialogbox.RestartInternetExplorerandloginagain.21Question4.Windows2003Enterpriseisused.WhyIampromptedtoinstallK3IECtrl.exeeverytimewhenIlogontoK/3HRsystem?Answer:1)YoucansetthesiteofK/3HRsystemtobeatrustedsite.YoucaneitherusetheIEconfigurationorthetoolofK/3HRsystemtoset.LogontoHRsystem,youcanfindsomebuttonsontherighttopside.ThefourthbuttonisusedtoloadcustomerendIEconfigurationcomponents.Clickthebutton,andyouwillseeapopupwindow.ClickSavetosaveitonyourlocalcomputeroropenitbyclickingRun.AndthenentertheserveraddressofHRsystemyouwanttologininWebSiteSystemServer.ClickOK,thistoolwillchangethesettingsoftrustedsiteandotherssettingsautomatically.Afterthat,youcanusethisaddresstologontotheHRsystem.2)DownloadK3IECtrl.exe.Thiscomponentisacontrolpackageusedtosupportthenormaldisplayduringthereportquery.Ifitisnotinstalled,thereportmaynotdisplaycorrectly.IfitisthefirsttimetologinHRsystemontheclientbyIE,youwillbepromptedtodownloadit.Pleasedownloadandinstallit.Ifyoudidn’tdownloadandinstallitatthefirsttime,youcanmanuallydownloadandinstallitlater.Todomanualinstallation,pleaselogontothesystemandclickSystemManagement->Component->Download->ReportClientComponents(K3IECtrl).3)Aftersettingthesiteaddressasthetrustedsite,andinstallingK3IECtrl.exe,youwillnotreceivethispromptanymore.Question5.Newtransactioncannotberegisteredtothetransactionprocessor.Answer:ThereasonisthatthenameofWINDOWScannotberesolved.YoucanuseXHOSTtooltoscanthesystem,andtheproblemwillbesolved.Question6.UnabletoremoveK/3bytheuninstallprogram.HowtomanuallyremoveK/3program?Answer:Forsomeabnormalerrors,K/3willbeunabletoberemovedbyK/3uninstallprogram.YouneedtouninstallK/3manually.TakingK/3V10.3foran22example,pleasefollowthestepsbelowtouninstallK/3,whicharethesametootherversions.1)DeleteK/3installationinformation.AfterinstallingK/3,youcanfindaGUID(GlobalUniqueIdentity,32-bits)inthedirectoryof%systemdrive%\ProgramFiles\InstallShieldInstallationInformation.ForK/3V14.2,thecodeis{B96AF259-70DD-4FF1-8D36-275937E5BDAC}.Deletethefolderinthedirectoryof%systemdrive%\ProgramFiles\InstallShieldInstallationInformation\{B96AF259-70DD-4FF1-8D36-275937E5BDAC}toremoveK/3installationinformation.Note:Afterthat,youcanreinstallK/3anduninstallitnormally.2)Deleteregistryinformation.IntheRegistryEditor(Start->Run,enterregedit.exe),navigatetoHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.IntheUninstallfolder,find{B96AF259-70DD-4FF1-8D36-275937E5BDAC}anddeleteit.PleasefindHKEY_LOCAL_MACHINE\SOFTWARE\KINGDEE,anddeletekeysasshowninthefigurebelow.3)DeleteK/3folderFortheapplicationserver,pleasedeleteallfilesandfolderswithnamesunder%K3ERPofK/3installationdirectory.Ifyouwanttokeeptheregisteredaccountsetslist,pleasebackupacctctl.datfileunderkdcom.Delete%systemdrive%\ProgramFiles\CommonFiles\Kingdeefolder.ForClient,pleasedeletetheinstallationpathofK/3ERPontheclient.4)Clearregisterinformation.CheckandcleartheremoteregistrationinformationbyusingRegclear.exetool,whichisinthefolderotherintheKingdeeK/3InstallationCD,whichisshownasbelow.Afterfinishingabovesteps,youcanmanuallyremovetheK/3,andyoucaninstallanewversionofK/3normally.Question7.WhenstartingPortalServerConfigurationManagementorselectingA/CsetinPortalServerConfiguration,youwillbepromptedNoconnectioncouldbemadebecausethetargetmachineactivelyrefusedit.Answer:Thereasonismainlybecause“KingdeeK/3servicemanagerfor.NET”serviceisnotrunning.1)First,pleasecheckwhether“KingdeeK/3servicemanagerfor.NET”service23existsornotinService(ControlPanel->AdministrativeTools->Services).2)Ifitdoesn’texist,pleasefindRegService.batfileintheinstallationdirectoryofManagementPortal,kingdee\K3ERP\K3NETSITE\APP_DATA.Doubleclickthisfiletoregister“KingdeeK/3servicemanagerfor.NET”service.3)Pleasemakesurethattheserviceisenabledifitisfound.Aboveerrorwillnotbedisplayedwhenyouenabletheserverconfigurationmanagementnexttime.Question8.Thereshowsared“X”besidetheK/3ApplicationServerduringtestingtheconfigurationinstep2ofPortalServerConfigurationManagement,whichisshownasbelow.24Answer:Therearemaybetworeasons:OneisthattheK3NetSiteinIIShasnotbeenenabled;theotheristhattheversionofASP.NETinK3NetSiteisnotV2.0.Forthefirstone,youneedtocheckandmakesurethat“WorldWideWebPublishingService”hasbeenenabled,andtheK3NetSitesitehasbeenenabledinInternetInformationServices(IIS)Manager.Forthesecondone,youneedtofindK3NetSiteintheInternetInformationServices(IIS)Manager,rightclickonitandselectProperties,selectASP.NET2.0tabinthewindow,whichisshownasbelow.25Select2.0.50727inthelistofASP.NETversioninthefigureshowedabove.ClickOKtosavechanges.Afterthat,clickStart->RuntodisplayRundialogbox.EnteriisresetinthetextboxandclickOKtoexecuteit,whichisshownasbelow.Theproblemwouldbesolvedbyoneofthesetwomethods.Question9.WhenItrytologontoManagementPortal,Ireceiveanerrormessage:ServerErrorin‘/K3Portal'Application.Answer:ItisbecausethatASP.NETisnotinstalledornotenabled.PleasechecktheserviceinWindows,youarerequiredtoinstallit(ifnotexist);orenableit(ifalreadyinstalled).Question10.IreceivedthemessageaskingmewhetherornottocontinuewiththeinstallationwheninstallingJingruiIVSmartCarddriverduringenvironmentcheck.26Answer:ThemessageisdisplayedbecausethatthedriveryouareusingwithJingruiIVSmartCarddevicedoesnotcontainaMicrosoftdigitalsignaturewiththisWindowsplatform.WithDigitalSignature:WinXP32-bit,Vista32-bitand64-bit,Win200332-bit.WithoutDigitalSignature:Win2000,WinXP64-bit,Win200364-bit.PleaseclickYestocompletetheinstallationofthesoftware.11.SupportPleasecontactyourlocalbranchesofKingdeefortechnicalsupportsandservices.IfyouwanttofindthecontactmethodsofyourlocalbranchesofKingdee,pleasevisithttp://http://www.kingdee.comformoreinformation.IfyouwanttodogenuinevalidationoftheKingdeesoftwareyoubought,pleasevisithttp://www.kingdee.com/genuine/index.jsp.27