User Manual for Kingdee K3 V15.1 WISE Sales Management.pdf

UserManualforKingdeeK/3WISESalesManagementStatementThecopyrightofthisdocumentresidesinKingdeeSoftware(China)Co.,Ltd.WithoutpriorwrittenpermissionobtainedfromKingdee,thisdocumentshallnotinanyformorbyanymeansbemodified,adapted,excerpted,translatedintootherlanguages,reproducedorrewritteninpartorinwholebyanyorganizationorindividual.KingdeeSoftware(China)Co.,Ltd.PrefaceThemanualisorganizedinthefollowingsectionsthataredesignedtohelpyoueffectivelyusetheSalesmodule: GeneralDescription Instructions Procedures Functions&Features SystemSettingsThePrefaceinstructsyouhowtoaccessadditionalusefulinformationandformatconventions.TargetReadersThismanualisintendedforuserswhohaveextensiverelatedexperienceandexpertise,andwhoarealreadyfamiliarwiththebasicsoftheKingdeeK/3system.Beforefirsttimeuse,werecommendthatyouattendoneormoreofourtrainingprograms.Formoreinformationregardingtraining,pleasecontactyourlocalKingdeeoffice.Tolearnmoreaboutthesystem’sdetailssuchasuserinterfaces,pleasefamiliarizeyourselfwiththeKingdeeK/3systemandtheMSSQLSERVER,andreadthetechnicaldocumentationthatcomeswiththeKingdeeK/3systemthoroughly.SourcesofRelevantInformationYoucanaccessourservicesorrequesthelpthroughthefollowingchannels.1.OnlineTokeepuptodatewithourlatestKingdeeK/3products,applicationsandsolutions,pleasevisitourwebsiteathttp://www.kingdee.com/.2.Pre-salesConsultingTomeetenterprises’developmentandmanagementneeds,weprovidemanagementconsultationandsolutions,helpingenterprisestomaketherightdecisionsrapidly.3.ProductTrainingTostayattheforefrontoftechnologicalandmanagementinnovation,Kingdeeiscommittedtoprovidingcustomerswithholisticindustrialsolutions.Inadditiontoitswiderangeofqualityproducts,Kingdeealsoofferscomprehensivetraining,helpinguserstoquicklydeploytheirsoftwareapplications.4.ConsultingBasedontheextensiveexperienceofmorethan10,000globalcustomers,advancedmanagementideasandmanagementsoftwareapplications,KingdeehasdevelopeditsGoldenFingerImplementationMethodology,asoftwareapplicationmethodthatreflectsChina’sactualsituation.KingdeewishestohelpyouincreasesuccessbyleveragingoursolidexperienceandexpertiseinenterprisemanagementandITtechnology.5.FieldSupportOurqualifiedprofessionalsarealwaysreadytodiscussfacetofaceanyissuesyoumayhave,andtoconductfieldresearchandanalysistoworkouttherightsolutionimmediately.6.CRMServiceByutilizingtheKingdeeEAS-CRM,apowerfulcustomerrelationshipmanagementsystem,Kingdeehasestablishedacomprehensivecustomerinformationmanagementlibrary,enablingKingdeetosolvecustomers’problemsimmediately.Bymaintaininganextensivecustomerrecord,weareabletoprovidelong-term,sustainable,andefficientservices.7.CSPServiceKingdeereliesonitsyearsofexperienceandstate-of-the-artmanagementpracticestoprovideanintegratedCSPservicethatbestsuitscustomers’need.Astheindustry’smostholisticservice,theCSPisdistinguishedbyafullrangeoffeaturesthatbuildonKingdee’scutting-edgetechnologyandprofessionalserviceteam.8.CallCenterThroughourcustomercallcenter,weprovideyouwithanattentiveserviceandrespondtoyourquestionsandconcernsquickly.9.PersonalizedServiceInresponsetocustomerdemandsforpersonalizedservicesweprovidecustomizedsolutionstogetherwithourpartners,andutilizeallavailableresourcestoofferyoufull-featuredapplications.10.ConvenientServiceAsaproviderofbothsolutionsandproducts,weofferyoueasyaccesstoourservices,removingthedifficultyofselectingfromawiderangeofsolutions,whileensuringthecompatibilityandintegrityofourservice.11.PartnershipWearelookingtoforgestrategicpartnershipswithotherITindustryleadersinordertoprovideyouwithanextensivearrayofservices,includingenterprisemanagementconsulting,systemsintegration,andtraining.InadditiontoKingdee’sbroadserviceportfolio,youcanalsogainaccesstoservicesofferedbyKingdee’spartners.12.UpgradeOurupgradeservicecanprotectyourvalue-addedinvestmentoverthelongterm,andcost-effectivelyupgradeyoursystem.ProductDesignInspiredbythebasemanagementphilosophy,KingdeeK/3incorporatesrobustmanagementcapabilitiesandproceduresincludingbusinessflowplanningandorganization,andcoordinationacrosstheservicevaluechain.Intermsofstrategicmanagement,thesystemfocusesonenterprises’masterdata,basicbusinessflows,internalcontrol,knowledgemanagement,andemployeeconduct.Additionally,itprovidestheabilitytosupplyalltheinformationrequiredfordecision-makingthroughoutstrategicmanagementproceduresbyutilizingawidevarietyoftoolsandmethods.Itmonitorstheproblemsarisingoutofstrategyimplementationinrealtime,thushelpingenterprisestosharpentheircompetitiveedge.Asacornerstoneofanenterprise'scontinuousmanagementpractice,basemanagementdetermineswhetheritsstrategicobjectivescanberealizedandwhetheritsdevelopmentisreallysustainable.Thismanagementpracticefeaturesprocessmanagement,becauseitprovidesfirst-handdocumentsthatcantrulyreflectbusinessproceduresandhelpsmakebusinessandstrategicdecisionsthroughrationalknowledge.AboutKingdeeKingdeeInternationalSoftwareGroupCompanyLimitedisaleadingproviderofbusinesssoftwareande-businessapplicationsolutionsintheAsia-Pacificregion.ItisoneofthefastestgrowingISVintheglobalsoftwaremarket,andaleadingcompanyintheChinesesoftwareindustry.ThesoftwareproductsdevelopedandsoldbyKingdeeincludebusinessmanagementsoftwarethatmeetsbusinessmanagementdemandsofthefast-growingnewmarket,e-businessapplicationsoftwarethatoffersservicesviatheInternet,andmiddlewaresoftwareusedbyenterprisestoestablishe-businessplatforms.Kingdeealsoprovidescustomersgloballywithsoftware-relatedmanagementconsulting,implementation,andtechnicalservices.Kingdee’sunique’fastconfiguration,fastimplementation,fastapplication,fasteffect‘globalizedproductandservicepositioningcanhelpcustomerscalmlymeetthechallengeoftheuncertaincommercialenvironment,realizetheperfectcombinationofbusinessflowandITtechnology,carryouteffectivemanagementinnovationandensurerapid,sustainableandhealthyorganizationalgrowth.KingdeeInternationalSoftwareGroupCompanyLimitedisthecreatorofChina’sfirstaccountingsoftwarebasedonWINDOWS,thefirstpureJAVAmiddlewaresoftware,andthefirstthree-tierERPsystembasedontheInternet.KingdeeK/3isthebusinesssoftwareenterprisewiththehighestoccupationratiointheERPmarketamongChina’ssmallandmedium-sizedenterprises.InOctober2004,Kingdeeformallyreleaseditsnewgenerationproduct-theKingdeeEAS4.0(KingdeeEnterpriseApplicationSuite).KingdeeEASbasesitselfuponKingdeeBOS-thecommercialoperationsystemindependentlyresearchedanddevelopedbyKingdee.Ittargetslargeandsmall-sizedenterprises,adoptsthenewestERPIImanagementideasandintegrateddesign.Itiscomposedofover50applicationmodulesandcoversthemanagementfunctionforanenterprise’sinternalresources,supplychain,customerrelationships,knowledge,andcommercialintelligence.Itrealizesbusinesscoordinationamongenterprisesandtheapplicationintegrationofe-business.FormatConventions GeneralFormatFormatDescriptionArialCharacterTextInputMessageItalicPromptMessage AgreementofGraphicalInterfaceFormatFormatDescriptionBoldWindowname.Generalmenuitemordendritestructuremenuitem.Buttoninthewindow.Optionintheform.->Continuousselectionofmenuanditssubmenuordendritestructure. AgreementofKeyboardOperationFormatDescriptionKey1AkeyofthekeyboardKey1+Key2Presstwokeyssimultaneously. AgreementofMouseActionFormatDescriptionClickLeftclickmousetoclickonanobject.Double-clickLeftclickmousetwicetoopenanobject.Right-clickSelectanobjectandclicktherightmousebutton.Drag-dropLeftclickmouseonobject.Donotreleaseuntiltheobjectisdraggedtothedesiredposition. SpecialSignsFormatDescriptionTipProvidesassistanceandcallsuser’sattentiontouseitwithcaution.NoteProvidessomeimportantdescriptions.ExampleGivesanexamplesothatuserscanunderstandclearly.PreconditionReferstoanoperationthatmustbecompletedbeforeyoutakethenextstep.DefinitionDefinesfinancialorcomputertermsmentionedinthedocument.DescriptionofSymbolsofFlowChartThismanualusesEPC(Event-driven-ProcessChain)todepictthemainbusinessflow.Throughconnectingtoeventandtask,userscansetupacomplicatedbusinessflowmoduleandconductananalysis.EPCnotonlyusesintelligiblesymbolsandlanguagetohelpusersandconsultantsdescribethebusinessinformationsystem,butalsointegratesorganizationalstructure,function,dataandinformationflow.TheEPCmodulecandemonstratehowtheinterruptionoftaskchainandliabilitychainaffectsacompany’sabilitytooptimizeitsbusinessflow.Bymatchingtheorganizationwitheachtask,userscanconvenientlyidentifywhichdepartmentorpostisinvolvedwhereintheflow.SeethetablebelowforadescriptionofthesymbolsmentionedintheEPCchart:NameIconDescribes/DefinesExampleEventActualstate.Oppositelyactsasaneventtrigger.ReceivingoriginalvoucherFunctionsConversionfrominitialstatetofinalstate.NewVoucherOrganizationUnitEnterprisestructure.AccountantinFinancialDepartmentInformation,Material,ResourceObjectRealworldobject(e.g.,businessobject,andmaterialobject).AccountRoutePrecedencerelationshipbetweendifferentconnectionflows(navigationassistance).VoucherhandlingprocedureLogicOperationalCharacterXORVVLogicrelationshipbetweeneventandfunctionorflow.“XOR”:Onehastomakeexclusivechoicefrommultipleflows.“V”:Itstandsfor“or”relation.“^”:Itstandsfor“and”relation.ControlFlowPrecedenceandlogicdependencyrelationshipbetweeneventandfunctionorflow.InformationFlow,MaterialsCirculationDefineswhetherafunctioncanberead,alteredorwrittenintodata.AllocationofResource,OrganizationUnitWhichunit(staff)orresourcecanbeusedtoprocessacertainfunctionorflow.FeedbackThankyouforusingourproductandusermanual.Thismanualisdeliveredtogetherwithafeedbackform.Itwouldbehighlyappreciatedifyouwouldgiveusyouropinionsandsuggestionsonourproductorusermanual.PleasesendtheformtoourlocalKingdeeofficeorfaxittoK/3ProductDepartmentat+86-755-26615016.Kingdeeislookingforwardtohearingyourviews.TableofContentsStatement.1Preface..-1-TableofContents..1Chapter1ModuleOverview..11.1AbouttheSalesModule..11.2ModuleLocationinK/3ERPSystem..41.3InterfacingwithOtherModules.5Chapter2BusinessModesandApplications..72.1EnterpriseType.72.2TransactionType..8Chapter3AboutSalesBusiness.333.1SalesPriceManagement..333.2ReceivingConditions..753.3CreditManagement..773.4ManagementofSalesAvailableQuantity.1043.5MultipleUnitsofMeasuring..1083.6MaterialMapping..1113.7LotNo.Management..1173.8CustomerBOMandLotNo.CorrespondingTable.1273.9BarCodeRule..1353.10AssociateBarCode..1403.11VIPManagement..1423.12SerialNumberManagement.1503.13MaintainingAssemblyItemBOM..1653.14AuxiliaryPropertyManagement..1713.15RemarksData.176Chapter4SystemInitializationandSettings.1774.1SystemInitialization..1774.2SystemSettings..2004.3DocSettings..2014.4PrintoutControl.2094.5DocumentType.2114.6ModuleOptions.2134.7BusinessFlowDesign..2324.8Multi-levelApprovalManagement..237Chapter5PublicFunctions.2475.1PublicFunctionsofDocument..2475.2PublicFunctionsofDocumentsList..2675.3PublicFunctionsofReport..285Chapter6SalesPlan.2956.1CompanySalesPlans..2956.2DepartmentSalesPlans.3076.3BusinessRepresentativeSalesPlan..3146.4SalesDetailsPlan.321Chapter7SimulatedQuoting..3277.1Overview.3277.2MaintainingProcessDocumentation..3297.3SimulatedQuoting..3307.4MaintainingSimulatedBOMs.3457.5QueryingSimulatedQuotation..346Chapter8SalesQuotation..3478.1DocumentInformationandEntryMethods.3478.2SalesQuotationDocumentsList..359Chapter9OnlineOrder.3679.1QueryingOnlineOrder..367Chapter10OnlineGoodsReturn..36910.1QueryingOnlineGoodsReturn..369Chapter11SalesOrder.37111.1DocumentInformationandEntryMethods.37211.2SalesOrdersList..38511.3VisualizedOrderManagement.40311.4CompleteTracingonSalesOrders..40611.5RelevantReportsofSalesOrder..41511.6SalesOrderChangeRequisition..43311.7SalesOrderCompleteAnalysis..43911.8SalesOrderProcessAnalysisReport..445Chapter12DeliveryNotice..45112.1DocumentInformationandEntryMethods.45112.2DeliveryNotice-EntrybyScanning.46212.3DeliveryNoticesList.465Chapter13SalesDelivery.47113.1DocumentInformationandEntryMethods.47213.2SalesDelivery-EntrybyScanning..48613.3SalesDeliveryList..49013.4ReportsRelatedtoSalesDelivery..499Chapter14SalesInvoice.50514.1DocumentInformationandEntryMethods.50714.2SalesInvoice-EntrybyScanning..53914.3SalesInvoiceList..54214.4ReportsRelatedtoSalesInvoices..552Chapter15GoodsReturnNotice..56315.1DocumentInformationandEntryMethods.56315.2GoodsReturnNoticesList..572Chapter16SalesExpenseInvoice.57716.1DocumentInformationandEntryMethods.57716.2SalesExpenseInvoicesList.58316.3ReportsAssociatedtoSalesExpenseInvoice.588Chapter17QueryandReport.59517.1ReportStatistics..59517.2ReportAnalysis.59517.3InventoryQuery..636Chapter18SystemTools..65118.1DocumentCustomizationTool..65118.2QueryAnalyzer.65118.3DocumentTemplatePrintTool.65718.4DataImport/Export..65818.5PermissionManagement..658AppendixAGlossary.663AppendixBFeedbackForm..671UserManualforKingdeeK/3WISESalesManagementChapter1ModuleOverview-1-Chapter1ModuleOverview1.1AbouttheSalesModuleAsacombinationoffunctionsincludingSalesQuotation,SalesOrder,warehousedelivery,salesreturn,salesinvoicing,customermanagement,priceanddiscountmanagement,ordermanagement,andcreditmanagement,theSalesmoduleeffectivelycontrolsandtrackstheentiresalesprocess,toideallymanageenterprisesalesinformation.Thissystemcanworkindependentlytosupportsalesoperations.WorkingwithothersystemsliketheSalesmodule,Inventorymodule,A/R(accountreceivable)moduleorinventoryaccountingsystem,itcanalsoprovidestrongersupportforenterpriselogisticsprocessmanagementandfinancemanagement.TheSalesmoduleprovidesthefollowingfeatures:FlexibleTransactionProcessRigorousTransactionControlAbundantSalesManagementInformationGoodScalability1.1.1FlexibleTransactionProcessBasedonaflexibledesignphilosophy,theSalesmodulesuitsagreatdiversityofbusinessneedsamongusers.Themoduleservesthefollowingneeds:Builtinwithsixsalesprocesses—cashsales,creditsales,directdeliverysales,consignment-in,consignment-out,andinstallmentcollection,themodulecansupportsalesbusinessofmostenterprises.Themoduleenablesuserstocustomizetheirtransactionprocesseswithease,makingiteasyandsimpleforbusinessprocessing.Userscanchoosefromabroadrangeofdocumentprocesses,andhavethefreedomtosetthedocumentrelationsastheyneed.Salesprocessesareclearlydefined.Documentscanbeeithercombinedorseparated.Documentprocessing,batchprocessing,andmanagementcanbeChapter1ModuleOverviewUserManualforKingdeeK/3WISESalesManagement-2-performedseparatelybutinacoordinatedway.Thus,transactionprocessingbecomeseasyandflexible.Thedocumentsarecloselyassociatedtoeachotherandcanbeflexiblydefined.Themodulesupportsdirectassociation,indirectassociation,three-partyassociation,cross-check,andassociation,toservedifferentuserneeds.1.1.2RigorousTransactionControlTheSalesmoduleprovidesawiderangeofinternalcontrolslikesalespricemanagement,creditmanagementanduseableamountmanagement,toensurethattheenterprisesoperateproperlyandrelatedbusinesspoliciesarestronglyimplemented.Forsalesprice,themoduleprovidesmaterialsalesprice,basepriceandflexiblepricescheme.Themodulealsoprovidesavarietyofcontrolslikechangecontrol,andlowestpricelimit,andsupportsdifferentlevelsofcontrolsuchasalarm,passwordcontrolandforbidtransaction.Forcustomercredit,themoduleprovidesmuchflexibilityincreditformulasettings,allowingyoutoperformcreditcontrolinmanybusinessprocedureslikeSalesContract,SalesOrder,salesdeliveryandsalesbilling.Inthecaseofexceedingcreditlimit,thesystemprovidesavarietyofcontrolslikealarm,passwordandforbidtransaction.Fortheusableamount,themoduleallowsyoutoquerytheuseableamountwhenaSalesOrderisplacedorasalestransactionisbilled.Dependingonthecurrentamountoftransaction,real-timeinventoryandestimatedamountofdeliveryandreceipt,themoduleiscapableofalarmcontrol.1.1.3AbundantSalesManagementInformationOntheoneside,theSalesmoduleallowssalesrepresentativestoqueryrelevantauxiliaryinformationatvariousbusinessprocedureslikereal-timeinventory,useableamount,salesprice,andcustomerA/RcarriedonaSalesOrder.Thisinformationassistsoperatorstospeeduptheirinputandperformtheassociatedtransactions.Ontheotherhand,thesystemprovidesawidevarietyofmanagementreports.Thesystemprovidesdetailreports,summaryreports,andtransactiontrackingreportsfortransactionmanagerstoinquireaboutthetransactionprogress.Inaddition,thesystemprovidesmanyanalysisreportslikeGrossProfitAnalysis,SalesGrowthUserManualforKingdeeK/3WISESalesManagementChapter1ModuleOverview-3-Analysis,SalesFlowAnalysis,andSalesStructureAnalysisformedium-levelmanagerstomakedecisions.1.1.4GoodScalabilityInthelong-termdevelopment,eachenterpriseformsthespecifiedmanagementmodeofitsown.Enterprisesindifferentindustrieshavedifferentfeaturesonmanagement.WhenimplementingtheERPsystemonthepartoftheindividualizedmanagement,theenterpriseneedstostandardizeapartofthesepersonalizedmanagementtoensurethatthepartcomplieswiththestandardtransactionprocessandbusinesstemplate.However,theindividualizedmanagementfeaturesofanenterpriseusuallyplayanimportantpartinestablishingitscompetitiveedges.EnterprisesexpecttheERPsystem,animportantmanagementinstrument,toreflecttheirdistinguishingfeatures.Consideringindividualizedmanagementinenterprises,thisSalesmoduleenablesenterprisestocustomizetheirmastersalesdata(aboutcustomers,materialsetc.),documents,transactionprocesses,reportsandtemplateprintsbasedonthestandardprocess,soastomeettheirindividualizedneeds.Chapter1ModuleOverviewUserManualforKingdeeK/3WISESalesManagement-4-1.2ModuleLocationinK/3ERPSystemFordetails,seeFigure1-1:ActivitySalesandOperationsPlanningPurchaseMgmtImportMgmtPDMMTORepetitivePPKanbanMPSMRPMOSFCRCCPCRPSubcontractEquipmentSalesMgmtExportMgmtDistributionRetailMgmtRetailTerminalCRMOpportunitiesMgmtMarketMgmtQCInventoryA/PG/LCashMgmtReportAssetsPurchaseOnlineBankCostCenterConsolidatedAccountsA/RConsolidatedStatementInventoryAccountingActualCostCostAnalysisABCDailyCostSCMFinanceOrg.PlanningEmployeeMgmtCompetenceModelPerformanceAttendancePayrollRecruitmentTrainingHRMMobileBusinessMobileERPBOSIDEUniversalReportToolDataExchangeToolRemoteDataTransmissionToolSDKBPMStandardCostMBOCapitalBudgetMgmtPortalBusinessMgmtBudgetMgmtExpenseMgmtBIRiskAssessmentSupplierRelationSupplierMgmtSupplierCollaborationOnlineReimbursementExpenseMgmtCustomerMgmtServiceMgmtCustomerPortalVMIFixedAssetsConstruction-in-progressAnalysisInfo&CommunicationConsumablesMobileHRE-mailIMOAInfoPortalDocumentProcessingKnowledgeCenterDocumentCirculationNewsCenterMeetingMgmtDirectoryOnlineForumInternalControlFigure1-1UserManualforKingdeeK/3WISESalesManagementChapter1Module.