因客户银企平台服务器安装第三方安全软件导致查询业务提示'Connection reset'

客户发起查询余额和明细提示'Connection reset'报错，详情如下

[2022-10-26 11:04:17,961   INFO] 获取输入流成功,准备读取数据

[2022-10-26 11:04:18,256  ERROR] 

com.kingdee.bos.ebgateway.exception.BankServiceException: 读取流失败,请检查银企平台和前置机之间的网络是否连通或前置机是否启动。 

 at com.kingdee.bos.ebgateway.exception.BankServiceExceptionConverter.convert(BankServiceExceptionConverter.java:60)

 at com.kingdee.bos.ebgateway.exception.BankServiceExceptionConverter.convertEBGException(BankServiceExceptionConverter.java:66)

 at com.kingdee.bos.ebgateway.utils.IOUtils.readFully(IOUtils.java:79)

...

at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.j